Refund & Cancellation Policy

1. Trial Period Cancellation

The Beginner Trial ($1.45) and Builder Trial ($1.95) plans include a 14-day introductory period. If you cancel during the 14-day trial, you will receive a full refund of the trial charge. No further monthly charges will be made.

If you do not cancel before the trial ends, your subscription will automatically convert to a monthly plan at $49.95 per month and your payment method will be charged accordingly.

2. Monthly Subscription Cancellation

You may cancel your monthly subscription at any time. Cancellation takes effect at the end of the current billing period; you retain access to all paid features until that date. No partial-month refunds are issued for cancellations made mid-cycle, except as covered by the 30-day money-back guarantee.

30-Day Guarantee: If you cancel within 30 days of your most recent charge, you are entitled to a full refund of that charge. Contact us using any of the methods in Section 5 to request it.

3. Annual Subscription Cancellation

The Builder Annual plan ($299.00/year) may be cancelled at any time. The 30-day money-back guarantee applies: if you cancel within 30 days of your annual charge, you will receive a full refund.

Cancellations requested after 30 days from the annual charge date will not be eligible for a refund for the remaining period of the annual term. You will retain access to the Service until the end of the annual billing cycle.

4. What Happens When You Cancel

• You retain full access to the Service until the end of the paid billing period.
• After the billing period ends, your published websites will be taken offline. Your account data (project files, settings) will be retained for 90 days in case you choose to resubscribe, then permanently deleted.
• Subdomains (e.g., yoursite.zitebuilder.com) will be released when the site is unpublished.
• Custom domain connections will be disconnected; you will need to update your DNS records to point elsewhere.

5. How to Cancel or Request a Refund

You can cancel your subscription or request a refund by emailing us. Email is the only available support channel.

6. Refund Processing

Approved refunds are returned to your original payment method within 5–10 business days, depending on your card issuer or bank. We will send a confirmation email once the refund has been initiated on our end.

If you have not received your refund after 10 business days, first check with your bank or card issuer. If the issue persists, contact us at support@zitebuilder.com.

7. Exceptions

Refunds will not be issued for accounts that have been terminated due to violations of our Terms and Conditions, including but not limited to: abuse, fraudulent use, or the creation, allusion to, or publication of prohibited content. Prohibited content includes, without limitation: profanity, drug-related material, discriminatory content, and sexually explicit or adult material. Users whose accounts are banned for prohibited content violations forfeit any right to a refund, regardless of billing cycle or time remaining.

8. Contact

For all billing and cancellation inquiries: